Shipping & Returns

Shipping Policy

Stock items:

Delivery times are listed with each product. This is due to the variety of products we supply with many being bespoke in nature.

Shipping:

UPS, Royal Mail and DHL are contracted for deliveries where applicable. 

Complete simulators are always delivered in person within UK and by prior discussion for international deliveries. 

Return & Exchange Policy

Returns: 

We are a small business where reputation and word of mouth is everything to our future success.  As such we will always endeavour to support and correct any problem prior to the need to return.

Privacy

Your privacy is of the highest importance to our business. When you interact with our website, as part of the process we collect any personal information you give us such as your name, address and email address. We use this to provide you with any product(s) and/or to contact you with general or personalised promotional messages, information, offers and other matters in relation to your purchases. Your personal information will be used for the specific reasons stated above only.

Your data will only be retained by us during the course of your transactions with us and will be destroyed after 12 months of you ceasing to conduct transactions with us.

In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. You can find out more about how we use cookies and other tracking tools in our privacy policy.

Store Policy

Customer Care

Sim Dynamics is a small business and will always endeavour to supply honest and reliable products that do what we say they will do and exceed expectations.  We understand that errors can be made by our suppliers, ourselves and our customers and will in all cases try our best find a suitable solution. 

 

Fundamental to our future success is word of mouth so we urge any complaints, issues or concerns are raised with us first.   

Payment Methods

- Credit / Debit Cards
- Offline Payments (Bank Transfer)

Call us on 07540 363836

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